Security 

You can shop at Assistive Devices Key online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

·         128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

·         Industry leading encryption hardware and software methods and security protocols to protect customer information.

·         Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at  http://www.authorize.net/company/privacy/.

Assistive Devices Key is registered with the Authorize.Net Verified Merchant Seal program.

Return Policy

 Authorized cancellation of an order must be made no later than one day after an order has been submitted to Assistive Devices Key.  Contact Assistive Devices Key to obtain an authorized cancellation. 

 No refunds for credit/refund will be accepted.  

All returns must be done consistent with the suppliers’ return policy contained on the Processed Order Notification.  Some items are not returnable unless defective.  All returns must be pre-authorized by the supplier prior to return.  Therefore, a return authorization must be obtained directly from the supplier before any item is shipped. 

Undamaged items must be returned in new condition and in original packaging.  Writing on the box makes it non-resalable and you will be invoiced for the cost of the box.  Any merchandise returned in a non-resalable condition will be charged a restocking fee plus any costs involved to bring the merchandise to a saleable condition.  Restocking fees can be as much as 40% of the retail price of the product plus handling fees.  All merchandise must be returned with freight prepaid and must be insured.  

Defective items must be returned within 15 days of sale.  Any product found to be defective must be returned directly to the supplier for replacement.  Contact the supplier immediately upon discovering merchandise that is defective.  Contact information for the supplier of your item is contained in the Processed Order Notification.  Replacements for defective items will be shipped in accordance with the supplier’s return policy.

Warranty claims must be made directly to the supplier within the warranty period.  

All sales are final on custom orders. 

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

We can be reached via e-mail at: jm@assistivedeviceskey.com